General
These Terms and Conditions shall apply to all work carried out in the provision of services by Course Academy to the Customer in accordance with any booking form signed by or authorised with a Purchase Order No. by a representative of the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions. Course Academy employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by Course Academy in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.

Course booking
Bookings can be accepted at any time up to the course start date, subject to availability. An authorised* booking form must be received from the Customer within 5 days of the provisional booking being made. The authorised* booking form represents acceptance by you and confirms your place. Course Academy reserves the right to allocate provisional places to other Customers if provisional places have not been confirmed. Confirmed bookings can be made by letter, fax or email - additionally, provisional bookings can be made by telephone. On receipt of an authorised booking form, joining instructions will be sent to the delegate(s).

Payment terms
Full payment is required prior to the start of the course unless agreed otherwise in writing. All prices quoted are exclusive of VAT.   Some courses are offered in UK Pounds Sterling and some courses outside the UK are offered in Euro's.  The currency is clearly displayed against each course.  Late payment will result in an interest charge of 2% being applied to the total invoice amount, for each month the invoice remains unpaid. 

Delegate suitability
It is the Customer's responsibility to ensure that the course is suitable for their requirements. All delegates should have read and understood the course outline and met then necessary prerequisites. Delegates who do not meet the course prerequisites may be asked to leave by the training provider. Course Academy urges clients to support this policy, which is designed to protect the Customer's investment.

Delegate substitutions
Delegate substitutions may be made prior to the start of the course without penalty, providing that the replacement delegate is suitable (see "Delegate suitability" above).

 

Delegates from overseas

Course Academy terms and conditions apply to any delegate travelling from overseas and, therefore, Course Academy is not liable for any difficulties relating to obtaining work visas or travel permits.  Customers booking courses from outside the United Kingdom who request a Tax Residency Certificate pertaining to their country may be subject to an additional admin charge. 


Training times
Delegates will be advised of the start and finish times of courses in joining instructions.

Course descriptions and Course changes
The Course Academy Course Directory is provided for information purposes only and does not constitute an offer for a particular course or programme. Course Academy constantly strives to keep the content of its course directory up-to-date and therefore reserves the right to modify the specification of a course without notice to the Customer. The course title, duration, cost, content and location are liable to change at any time without notice, in which case the client may be charged for any subsequent increase in course costs.

We reserve the right to replace a live class with a virtual or connect solution which is fully authorised by the vendor.

Course manuals and materials
Course manuals and materials may vary from the course descriptions listed within the Course Academy website and therefore Course Academy will not be held liable for any differences between course descriptions and course manuals and materials.

Engaging with Course Academy trainers
Customers of Course Academy must not try to contract directly with Course Academy trainers or associate trainers outside the terms of our booking agreement. Any customer who is found to be doing this will be in breach of the training contract and Course Academy will undertake legal proceedings as appropriate.

Cancellations & Rescheduling - scheduled courses

Cancellation & Transfer Policy

Cancellation & Transfer Fees
Between 16 & 30 working days - 0% Transfer Fee / 10% Cancellation fee
Between 13 & 15 working days - 50% Transfer Fee / 50% Cancellation fee
Between 0 & 12 working days - 100% Transfer Fee / 100% Cancellation fee

 

Refund Policy


Any business or consumer requesting a refund from us must send an email to us requesting their refund.   Providing the customer’s refund request falls outside of our cancellation or transfer period we will issue a full refund immediately. If a customer requesting a refund does fall into our cancellation and transfer period we will issue a refund minus any charges as clearly stated in the cancellation and transfer policy.


Course Academy Bank Details

Barclays Bank, Regents Street, Swindon. Account number on request

A delegate may be substituted by another delegate prior to the commencement of the course providing they meet the pre-requisites for the course or have suitable knowledge and experience.

Cancellation or transfer of a course must be confirmed to Course Academy in writing. If a delegate withdraws from a course once it has started, or fails to attend, the full amount of the course fee is payable.

Courses booked where a date has not been allocated will be held in a training fund for a period of 12 months from the date of receiving a completed booking form or an official purchase order. Once booked a training fund is non refundable.

Course Academy will not supply equipment or course manuals for courses conducted at a customer’s site, unless otherwise stated.
Once a delegate is confirmed he or she cannot be transferred onto the same course at a different rate.

Course Academy reserves the right to cancel a course at any time without liability whatsoever, save for the return of course fees paid. All courses are subject to availability. Prices, dates and locations are subject to change without notice.
All course fees are subject to VAT at the current rate.

Laptop and equipment hire and labs
Cancellation of orders. If cancellation occurs within 5 working days of the delivery date, the Rentee shall incur a cancellation charge of 50% of the full Rental Charges. If cancellation occurs within 20 working days of the delivery date, the Rentee shall incur a cancellation charge of 25% of the Rental Charges. Once the laptops have been shipped & are in transit, the hire is deemed to have commenced & full payment would be required.

Where Course Academy has provided an IT course offsite which is not already listed within our public schedule the customer may be asked to provide their own laptops. Alternatively, Course Academy will provide each laptop at the rate of £45 per person per day of hire.

 

Where Course Academy is providing access to online course labs via a 3rd party we cannot be responsible for connectivity or other technical issues.  We will endeavour to provide a decent level of service but are not liable for issues outside of our control.

Special Offer Courses
Courses offered at a special offer rate are non refundable which includes courses delivered onsite. Delegates can be transferred onto different dates providing they are outside our normal cancellation and transfer period or for onsite courses in some cases we may agree to extend the period within which the courses can be completed.  Courses delivered onsite in block bookings, paid for in advance are arranged on a non-refundable basis as such any unused days will not be refunded but in some cases we may agree to extend the deadline dates for delivery. 

Skills License
Skills License bookings must be paid for in advance. Skills license bookings do not include certain courses (ask us for details). All bookings must be confirmed in writing and normal cancellation, substitution, and transfer fees apply. A Skills License is valid for 12 months from date of purchase. All funds must be used in the 12 month period. If a license is used for specific courses then the license cannot be transferred to different courses unless agreed in writing. Any unused balance remaining at the end of this period will expire.

Skills Licenses offer exceptional value for money; As such it is not possible for us to provide places on all courses and all dates and all venues listed on our training websites. Your account manager will inform you of what is available under your license and help to manage your bookings as close to your expectations as we can. We will always try to accommodate your first choice but in some cases this may not be possible.  VMware advanced courses at not included within the skills license.

Exams
All exam vouchers will expire within 3 months of purchase.

 

Complaints
In the unlikely event that you need to register a complaint with us, your complaint must be sent in writing for the attention of Customer Services. Upon receipt of your written complaint we will aim to respond within 7 working days.

 

Warranty and Liability
Except as may otherwise be expressly provided in these Terms and Conditions and/or any applicable booking form, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by Course Academy to the fullest extent permitted by law and Course Academy shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer. Course Academy represents and warrants that the services provided here under will be performed in a professional, workmanlike and skilful manner consistent with the professional standards and the general customs and practices of the Industry. Course Academy further warrants that the services delivered under any booking form will conform in all material respects to the written specifications related thereto. Course Academy maximum aggregate liability for any and all losses, claims, demands, damages, costs and/or expenses of any kind whatsoever Course Academy of or in connection with any booking form and/or these Terms and Conditions (whether in contract, tort, by statute or otherwise) shall not, in total, exceed the amount actually paid by the Customer to Course Academy for the services which are the subject of the booking form in question; provided however only in respect of claims based solely on Course Academy professional negligence in the performance of the services deliverable under any booking form, Course Academy total liability shall be limited to the amounts payable by the Customer to Course Academy for the services which are the subject of the booking form in question. For the avoidance of doubt, any liability of Course Academy for professional negligence shall be reduced by any other amounts (if any) payable to the Customer under this paragraph and any amounts due and owing to the Customer for any liability other than professional negligence shall be reduced by the amount (if any) of any professional negligence claims payable by Course Academy. Without prejudice to the generality of the foregoing, Course Academy shall not be liable to the Customer (whether in contract, tort, by statute or otherwise) for loss of profits and/or in respect of any incidental, consequential, special or indirect loss or damage or in connection with any booking form and/or these Terms and Conditions, including but not limited to: loss of use; loss of goodwill; loss of data; loss of information; loss of business; loss of goods; loss of anticipated savings; loss of revenue; and/or downtime. For the avoidance of doubt, nothing in these Terms and Conditions and/or any booking form shall restrict and/or exclude in any way Course Academy' liability for death or personal injury resulting from the negligence of Course Academy, its officers and/or employees; and/or fraudulent misrepresentation. The Customer is liable for any loss, damage or injury to Course Academy or appointed training provider staff or their property which may Course Academy or appointed provider whilst working at the Customer location and is to negligence or breach of statutory duty by the Customer. Course Academy shall, in the event of the unavailability of any member of its staff, use all reasonable endeavours to provide alternative personnel to provide the services, but cannot be held liable for its failure so to do. Course Academy accepts no liability for the failure of any third party hardware, software and/or systems which may be the subject of any Course Academy services: this includes failure to meet its operating specification and/or its ability to process date-specific data.

Copyright
All rights reserved. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.