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Training Course Summary:

It takes a look at the elements that make up successful telesales calls and then gives practical feedback to delegates how to improve their own techniques

Who Should Attend:

This course is for telesales and customer service personnel who deal with in and out-bound sales calls and make sales appointments on the phone

Training Course Overview/Content:

Sales techniques to make your calls ten times more effective
• Questioning techniques to identify exact customer needs
• Negotiating techniques to close the sale
You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse your calls and give you individual feedback.

• Communication Skills
Improve rapport by adapting your behaviour accordingly
Analyse non-verbal communication, in particular voice, projection and pace
Secure visible results through open/closed questions and probing techniques for visible results
Create impact using effective opening statements
• The sales process
Know the importance of planning and research
Maintain focus and control when making outbound calls by introducing a coherent structure
Close the call and capitalise on the sale by recognising buying signals
Overcome objections by staying
• ‘Ways of closing the sale’
Direct question close
Assumptive close
Minor point close
Alternative close
The ‘shut up’ principleb