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Training Course Summary:

This two day workshop provides guidance on the effective planning and delivery of training in office, shop floor, retail, factory, hotel, laboratory or other workplace situations. The practical and interactive format enables individuals to develop their skills and confidence in a supportive environment and ensures the successful transfer of new skills into the workplace.

By the end of this course you will be able to:

Understand the training process and the benefits of on-the-job training.
Recognise and overcome the barriers to effective learning at work.
Identify performance gaps in individuals or teams and set learning objectives.
Plan and deliver effective training in the workplace.
Adopt an appropriate training approach to bring the best out of individuals within your team.
Monitor the success of your training.
Evaluate the effectiveness of your instructional skills and techniques.

Who Should Attend:

Suitable for individuals who are responsible for training others in the workplace but who may not have received any formal training on how to do this effectively.

Training Course Overview/Content:

Successful Workplace Training

Why train and develop staff on-the-job?
Overcoming the potential obstacles
Taking advantage of every learning opportunity to benefit individuals and organisations
Overcoming negative attitudes - stressing the positive message of the training
Performance Gap Analysis

Defining the training needs and preferred learning style of individuals and teams at work
Examining the needs of the job and identifying suitable training
Setting clear training objectives
Preparing for Workplace Training

Where, when and how to train - planning what to say and how to say it
Identifying the preferred learning style of the individual
How people learn
Different approaches to workplace training
Preparing the training material
Structuring the sessions
One-to-one Training as a Means of Accelerating the Learning Process

Understanding the concept of effective knowledge transfer
The training methods available
Checking understanding
One-to-one training skills - providing positive and immediate feedback
Communication skills - listening, questioning and responding
Making training enjoyable and participative
Workplace Training with Small Groups or Teams

The difference between individuals and small groups
Instructional techniques - the basics of solving problems
Adopting a more formal structure where appropriate
Reviewing and Measuring the Success of Your Training

Effective observation methods
Monitoring the success of your training - maintaining an awareness of progress
Evaluating the impact of training on actual performance
Personal action plans for on-going development
Personal Development

Formulating an action plan