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Training Course Summary:

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.

What delegates will gain from the course

Greater confidence in making outgoing calls professionally
The ability to overcome objections effectively
Further development of an individual style
Better follow-up call techniques
Delegates will return to the workplace with genuine leads developed during the course

Who Should Attend:

Any person involved in making/receiving calls to/from prospects and wishing to maximise the chances of winning business whilst building long lasting business relationships.

Training Course Overview/Content:

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Telephone Prospecting

10:15 - 11:00 Task 1: Follow Up Calls
(What do you really want to achieve with these calls?)

11:00 - 11:15 Starting the Follow-Up Call
(Ensuring information sent has been received and questions to establish degree of interest)

11:15 - 11:30 Coffee break

11:30 - 11:45 Using A Prospect System
(Following up enquiries effectively)

11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)

13:00 - 14:00 Lunch

14:00 - 14:30 Negotiating & Closing Skills On The Telephone

14:30 - 15:30 Improving Qualification
(When to use open and closed questions)

15:30 - 16:30 Participants to make outgoing calls
(One to one supervision and advice)

16:30 - 16:45 Summary & Action Plans Agreed