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Training Course Summary:

The value of electronic mail as a communication tool cannot be overstated. It has cost and time benefits as well as overiding the differences in location and time zones. Not surprisingly, therefore, the use of Email has exploded. However, problems can arise when using this form of communication. Writers do not always understand how to adjust their style to achieve their objectives. For example, some emails are sent with minimal thought given to structure or accuracy. This can result in misunderstanding and/ or inaction. This course has been designed to cover the basics of written communication from the Email writer's perspective.

What You Will Learn
· When to send an Email and when to use other forms of communication
· How to adopt an appropriate tone
· Style and netiquette
· Creating an appropriate subject heading
· Email greetings and signatures
· Email policies

Who Should Attend:

Those who wish to make their emails more succinct, professional and therefore, effective. This course looks at the structure and content of email messages and does not cover the mechanics of sending Emails.