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Training Course Summary:

The aim of this course is to produce competent administrators of the Cisco Unity products. It is the initial class in a two class series, the other being Cisco Unified Communications System Engineer. As such it lays a successful foundation for participation in the Engineer course because a student must understand the products features and how to use them before being able to install, configure, maintain and troubleshoot them. The class partially prepares a student to take the Unity System Engineer exam (644-101)


COURSE OBJECTIVES


Given a diagram of one of Ciscos unified communications architectures, label the functional areas correctly
Given the requirement for a unified communications system of a stated capacity, describe the minimum hardware requirements necessary for that particular unified communications component system.
Given the requirement for a unified communications system of a stated capacity, describe the software configuration necessary to build that particular unified communications component system.
Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
Given a list of features available in Cisco Unity, correctly identify the standard features of a Cisco Unity system.
Given a list of features available in Personal Assistant, correctly identify the standard features of a Personal Assistant system.
Given a Unity subscriber account, efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook and Active Assistant.
Given a Personal Assistant account, efficiently manage the account using both the telephone and the desktop tools provided

Pre-Requisites:

A working knowledge of Windows 2000
A working knowledge of the Exchange 2000 or the Lotus Domino messaging environment
A working knowledge of the features, benefits and programming of at least one manufacturers PBX (CallManager preferred).

Who Should Attend:

Channel Partner / Reseller
Customer

Training Course Overview/Content:

Day 1


Course Introduction
Product Overview
Features
Console Tour
System Setup
Lab Exercise 1 - Setting Up Cisco Unity
Lab Exercise 2 - Preparing to Add Subscribers
Lab Exercise 3 - Adding and Deleting Subscribers
Day 2


System Customization
Call Handlers & Interview Handlers
Lab Exercise 4 - An Audiotext Application
Lab Exercise 5 - Emergency Dial outs
System Maintenance
Lab Exercise 6 - Unity System Monitoring and Maintenance