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Training Course Summary:

Many people become trainers because of their knowledge on a particular subject. However, the best trainers are those who realise that the ability to train is not something that is gained from subject knowledge alone, but through knowledge, understanding and experience. This programme has been designed to give trainers a comprehensive guide of core knowledge and key competencies expected by their trainees. Participants may wish to bring some materials that will assist in practical sessions.

Who Should Attend:

Anyone new to training, existing trainers who require a refresher course and managers who have accepted some training responsibility as a secondary role.

Training Course Overview/Content:

Introduction & Objectives

Understanding how people learn
• Understand learning
• The Learning Model
• What makes a good trainer

Training versus presenting
• The trainer’s role
• Knowledge skill
• Barriers to learning
• Learning styles

Essential techniques
• Creating a good first impression
• Communication styles
• Perception
• Listening and questioning techniques

Structuring the training session
• Setting objectives and evaluating success
• Constructing and structuring a session
• Matching learning points
• How to conduct one-to-one training
Training aids and training material
• Effective use of training aids flip charts, video and OHP
• Creating appropriate supporting material

Handling difficult situations
• Anticipating and dealing with issues
• Dealing with difficult trainees
• Dealing with technical issues

Bringing it all together
• Feedback
• Training assessment
• Programme planning
• Objectives and course evaluation
• Practise delivery during course of two
15 minute sessions

Review of Programme