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Training Course Summary:

As a vital addition to the organisation, a new secretary must contribute quickly to overall performance. This means showing initiative and developing key organisational and communication skills. Confidence and self management are essential to completing tasks efficiently and on time. This course provides a self-development plan for the new secretary to become an effective team member, valued for contributing to the successful achievement of the organisation s goals.

What You Will Learn
Your role in the internal customer network
Meeting standards of performance: quality, quantity, cost, time
Planning your day
How to set priorities when supporting a large team
Organising your work
Identifying and overcoming the barriers to communication
Listening skills
Choosing helpful behaviour
Professional telephone techniques
How to plan your further development

Who Should Attend:

Those who are new to the secretarial role, who want to get their career off to a flying start. Secretaries who are working towards the achievement of NVQ Business Administration Level III.