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Training Course Summary:

The PA is a pivotal role in the management team and this course equips senior PAs with the skills to achieve organisational objectives through partnership with their manager, as well as time management, communication and decision making skills to really contribute to the management team

Who Should Attend:

This course is for secretaries and PAs to directors and senior managers

Training Course Overview/Content:

• Understanding of the PA’s role in the management team
• The management tools to be more proactive
• Effective self-management and personal development
• Key objectives to increase your own and your manager’s productivity
• Expectations:
Your role as an Executive PA, Secretary, Executive Secretary? Competencies for excellence and criteria for desired performance
• What is management?
Achieving results through others
Planning and organising your work
Working with your manager
• Personal effectiveness
Communication: What is it? Why does it fail?
The power of behaviour; verbal and non-verbal.
Listening and questioning skills.
Achieving win-win solutions
• Time management
Myths and realities. Deciding your goals
Setting priorities and meeting deadlines
Sharing best practice with colleagues
• Self-development
Challenges and opportunities for executive secretaries
Preparing for your appraisal
Action planning