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Training Course Summary:

This highly participative course is designed for top secretaries/PAs who wish to develop their managerial skills in order to take on more responsibility in the future. This course forms part of a three tier development path. Please also refer to ‘Success Skills for Secretaries and Administrators’ to ensure that this programme is the most suitable to meet your needs.

By the end of this course you will be able to:

Manage change effectively.
Identify your career drivers.
Develop the managerial aspects of your role and increase your areas of responsibility.
Identify ways of enhancing the level of support you give others.
Take a structured approach to analysing information, problem solving and decision making.
Plan and manage small projects effectively.
Identify and overcome barriers to achieve greater success.
Present a case with confidence.
Communicate in a more persuasive manner.
Establish an action plan to apply new skills.

Who Should Attend:

Suitable for PAs, experienced/senior executive secretaries, management assistants and executive assistants who are looking to increase their performance and develop their managerial capability

Training Course Overview/Content:

Driving Change in your Role – Where do you Want to be?

The challenge of change – organisational change and its effect on your role
What do you want from your role?
Identifying your career drivers
Planning for Development – identifying and overcoming barriers to your success
Moving out of your comfort zone
Working Effectively with Management and your Colleagues

How to get the most from the people you deal with
Increasing your own self awareness by examining your behaviour style
Time Management that gets you in control
Managing Small Projects

A four staged approach to managing projects
Basic planning tools and techniques
Creating a work breakdown structure
Thinking Differently

The power of innovative and creative thinking
Applying creativity to problem solving and decision making
Analysing information to make decisions
Influencing and Persuading even with Difficult People

Communicating confidently – overcoming obstacles at a senior level
Presenting a case with confidence and clarity in meetings or to management
Powerful and persuasive communication – how to influence using the influencing model
Dealing with difficult people – identifying your influence on the difficult relationship
Planning for Your Future Development

Formulating an action plan