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Training Course Summary:

This programme offers detailed guidance to increase effectiveness in both writing reports and letters using Microsoft Word. Preparation and clarity of communication can increase the likelihood that the reader will respond positively to the document.

Who Should Attend:

Anyone who wants to improve their ability to write letters and reports using Microsoft Word.

Training Course Overview/Content:

Introduction & Objectives

Principles of writing
• Reviewing the basics principles
• Effective communication – review the most appropriate method (phone, email, letter, report)

Planning and structure
• Structuring the document
• Setting SMART objectives
• Considering the reader

Effective writing techniques
• Style, layout and readability
• Punctuation and grammar

Using appropriate language
• Matching your style to the reader
• Political correctness
• Using plain English

Structuring different documents
• Letters and reports
• Effectiveness of e-mail
• Structuring a report

Preparation and planning
• Layout and presentation
• Fine tuning

Using Word effectively
• Entering text, previewing and printing documents
• Editing and formatting text
• Setting and changing line spacing

Document formatting
• Creating automatic numbered and bulleted lists
• Setting tabs and using indents
• Using character formats
• Utilising Folders

Review of Programme