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Training Course Summary:

Taking responsibility for another person's development and driving a team to success is a big responsibility. Those new to people management need reassurance that they are on the right track and that they have a clear road-map for the future.

Who Should Attend:

This course is for managers with less than one year's experience who wish to reaffirm what they are doing well and develop new techniques to increase their team's performance.

Training Course Overview/Content:

By the end of this course you will be able to:

Learn how to instil confidence in your team through your leadership skills
Improve your team's operational performance through better communication of objectives
Learn how to optimise your team's dynamic and adapt your management style to its needs


Team dynamics: How teams work, the expectation and the importance of equal stakeholding. Developing the team, how to achieve agreement on goals and methods. Ensuring the team works smoothly by co-ordinating effectiveness. Understanding the differences between individuals within the team and how to play to their strengths.
The manager’s role: What is the expectation of management? Management style – the autocrat, the laissez-faire and participative manager. Which style works and when. The three elements of management – the task, team and individual.
Managing performance: Evaluating the individual, their strengths and areas for development within the role. Delivering feedback – the do’s and don’ts of effective feedback. Managing difficult situations – using assertiveness techniques to tackle and resolve difficult situations quickly.
Individual development: How to achieve the best results by understanding the individual’s motivational influences and then creating the right environment for realisation. The developmental cycle – how to build competence and confidence with team members for maximum performance. Delegation as a motivational tool. Understanding delegation and how we can build trust with the individual. A proven methodology to get the best from the delegation process.