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Training Course Summary:

This highly practical two day course helps you develop the self-management and time management techniques to increase your effectiveness. Emphasis is also placed on the importance of developing effective systems and procedures to support your own and your manager’s/team’s daily activities.

By the end of this course you will be able to:

Effectively plan and confidently prioritise your workload to ensure your own and your manager’s/team’s objectives are achieved.
Implement new systems to eliminate time wastage and enhance your own performance and that of your manager/team.
Deal effectively with emails, paperwork, telephone queries and interruptions.
Identify and remove unnecessary ‘time stealers’.
Plan to meet key deadlines which determine your success and that of your manager/team.
Keep one step ahead to support your manager/team in a more proactive way.

Who Should Attend:

Suitable for secretaries and administrators who are looking to improve their time management and organisational skills in order to effectively manage their own workload and enhance their performance.

Training Course Overview/Content:

Time Management Within the Secretary/Administrator’s Role

The common problems faced by secretaries and administrators
Time management - how it can enhance your performance and increase your enjoyment of your role
Self-management in line with your organisation’s objectives
Work/home life balance
When There Aren’t Enough Hours in the Day

Analysing how you spend your time
Identifying and removing ‘time stealers’
Planning, Prioritising, and Effective Time Management

Setting clear goals and objective
Understanding your manager’s/team’s objectives
Planning ahead v fire fighting - making time for planning
Taking control - being proactive not reactive
Key guidelines for prioritising successfully - important versus urgent tasks
Handling paper and electronic information
Improving telephone and email techniques to save you time
Systems and procedures - how they can help you and your manager work more effectively
Practical Tools for Organising and Coordinating

Diaries (paper to hand-held) and planning tools - putting them to effective use
Managing daily, weekly and monthly tasks
Monitoring your achievements
Effective Communication - Even Under Pressure

The importance of good communication with your manager/team
How to deal with interruptions
Managing your team’s/manager’s expectations of your workload
How to say ‘no’ without feeling guilty
Personal Development

Identifying your working style
Formulating a personal action plan