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Training Course Summary:

This two day course has been designed to assist delegates to enhance their ability to communicate confidently and professionally without undermining their personal integrity. It will help delegates to recognise the link between communication and their perceived value in the eyes of colleagues and to become more confident, persuasive and influential at work.

By the end of this course you will be able to:
Communicate in a more persuasive manner with colleagues and individuals.
Handle difficult situations.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
Apply the fundamental principles of negotiation strategy to your day-to-day communication.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Identify your own preferred influencing style and use it to encourage people to change their behaviour willingly.

Who Should Attend:

Suitable for managers who would benefit from an enhanced ability to persuade and influence in the workplace. If you are looking for a course specifically on commercial negotiation to include goods, products and services please refer to ‘Influencing and Persuading Skills - With An Introduction to Negotiation’ or ‘Negotiation Skills Workshop for Managers’.

Training Course Overview/Content:

Developing Your Communication Skills

Defining communication and the communication process
Your personal communication style - self-analysis/skills audit
Effective Interpersonal Communication

Non-verbal communication and body language - using it to strengthen your position
Using your voice to advantage - tone, pace and style
Your personal presentation - creating the right impression
Identifying and overcoming barriers to effective communication
Positive and Assertive Communication

Saying ‘yes’ when you should be saying ‘no’
Expressing your ideas in a direct and effective manner
Contributing at meetings and gaining cooperation from others
Using assertive and positive language
Persuasive and Influential Communication

Expressing your views, ideas and requests with confidence
Persuasive communication - gaining others’ agreement
Ensuring your communication is clear, concise and easily understood
Understanding and developing a more active and effective listening process
Enhancing your questioning skills
Difficult Situations - Communicating with Confidence

Creating a positive impression when dealing with senior colleagues
Communicating difficult or sensitive messages
Gaining cooperation from others and minimising conflict
An Introduction to Negotiation

Defining your negotiation style
Inter-team negotiating skills
Persuasion and assertiveness
The art of compromise
Getting agreement
Setting fall-back positions
Personal Development

Preparing a personal action plan to support your return to the workplace