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Training Course Summary:

This two day course will provide managers with proven techniques of people management which are directly applicable to the workplace. Delegates will learn how to channel the energy and motivation of individuals within their teams.

By the end of this course you will be able to:

Re-define your role and responsibilities and assess how your personal style impacts on individuals
Project a more self-confident and professional managerial image Forge a cohesive team that works together to achieve objectives
Recognise and work with the diversity in your team. Delegate tasks to the benefit of individuals.
Communicate confidently and positively with team members and senior colleagues.
Use appropriate techniques to motivate and develop individuals within your team.
Deal with people problems quickly, confidently and professionally, and encourage concentration on positive thinking.

Who Should Attend:

Suitable for managers and senior supervisors who have gained more than two years’ experience of managing people but who have received little or no formal training. Managers who are responsible for other managers may wish to consider ‘The Manager’s Development Programme.’ This course is designed for individuals who are looking to enhance their people management skills as a way of increasing their overall performance and that of their team.

Training Course Overview/Content:

Putting Your Role into an Organisational Context

Reviewing your role and responsibilitiesIdentifying your personal leadership style Considering the impact of your personal style on the team
The difference between management and leadership
People Management, Team Development and Delegation

Working through the stages of group formation
Recognising and appreciating the diversity of team roles
Re-assessing the strengths and weaknesses of the team
Recap of essential delegation skills
Delegation versus distribution
Motivating the Team

Goals for personal development and organisational growth
Moving towards team maturity
Encouraging positive input from the individual
Practical ideas on how to motivate your team
Creative Problem Solving and Managing Difficult People

Developing a more right-brained approach to problem solving
Tools for generating and choosing the right solutions to tricky problems
Conflict situations - how to resolve them
Developing your own conflict management style Strategies for dealing with difficult people
Priority, Plans and Performance - Organisation is the Key

Identifying key result areas
How to manage and classify priorities to enhance levels of performance
Developing effective team strategies
Planning ahead - creating an action plan
Effective Communication

Five step strategy to influencing
Influencing and persuading colleagues
Overcoming objections and resistance