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Training Course Summary:

In today's work environment we are constantly under pressure to juggle different colleagues' needs, or are dealing with several different projects at once.

This course provides practical guidance on enhancing personal effectiveness and performance through better self-awareness, setting goals and objectives, effective interpersonal communication, assertiveness, self-confidence and networking.

By the end of this course you will be able to:

Recognise and acknowledge your strengths and areas for development.
Manage your stress levels and improve your efficiency at work.
Communicate more effectively.
Be more assertive and confident with your work colleagues.
Use persuasion and influence to achieve your objectives.
Understand the benefits of networking.
Set a personal action plan with achievable goals.

Who Should Attend:

Suitable for PAs, administrators and co-ordinators who are keen to maximise their effectiveness and confidence.

Training Course Overview/Content:

Getting Focused - Working to Goals and Objectives

Identifying your organisation's values and objectives
Supporting your manager's/team's objectives
Working to your own goals and objectives
Understanding How You Work and Identifying Areas for Improvement

Personal SWOT - identifying personal strengths and development areas
Building on your strengths and exploring personal potential
Recognising the signs of stress
Understanding and developing methods to cope with stress
Effective Communication Skills

What impact does your communication have on others?
Verbal communication, personal image and body language
Identifying and overcoming the barriers to effective communication and relationship building
How to communicate not just inform
Effective questioning and listening
Developing your Assertiveness and Self-confidence

How your behaviour impacts on others
Defining and understanding assertive behaviour and its value
Putting assertiveness into practice
Saying ''no'' confidently without guilt
Developing your level of confidence
Persuading and Influencing Others

Influencing others to achieve prompt response and deadlines
Voicing your views, ideas and requests in a persuasive manner
Gaining cooperation from others and minimising conflict
Successful Networking - Developing Relationships and Learning from Others

The values and benefits of networking
Building cross-functional relationships
Understanding where networking opportunities exist and widening your support network
Personal Development

Formulating a personal action plan