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Training Course Summary:

Managers and HR professionals need to develop performance management skills to ensure their staff perform effectively. This involves identifying skills, setting clear objectives, and measuring team and individual performance. Staff who understand what is expected of them are more motivated and perform more effectively.

Who Should Attend:

Managers and HR Professionals who wish to develop their teams’ full potential, enabling their staff to exceed even their own personal expectations.

Training Course Overview/Content:

Introduction & Objectives

The purpose of having a performance management process
• Performance versus satisfaction
• Performance Management versus Performance Appraisal
• Performance Management cycle wheel

Setting performance measures
• Performance standards
• Personal objectives
• SMART objectives

Monitoring performance
• Ways of monitoring
• The importance of regular performance reviews
• Giving feedback
• Managing satisfaction

Communication skills
• Listening
• Asking questions
• Reflecting back

The Appraisal meeting
• Preparation
• Running the meeting
• Do’s and Don’ts of appraisals

Counselling skills
• Dealing with appraisee reactions
• Using feedback as a way to support and coach

Maintaining Motivation
• The top motivators
• How to apply motivation into Performance Management
• Key principles of motivation

Review of Programme