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Training Course Summary:

HR administrators often function as the first point of contact for employee enquiries and requests. It is therefore essential that they develop a thorough understanding of HR together with strong interpersonal skills and the ability to manage potentially sensitive issues and situations with tact and discretion.

This course examines the key administrative activities and enables delegates to develop their knowledge of the role and objectives of the HR department in order to enhance their contribution.

By the end of this course you will be able to:

Identify the principal activities of the HR function, its responsibilities, aims and objectives.
Fulfil your role with greater confidence and maximise your contribution to the department and the quality of service it provides.
Understand the principal aspects of employment legislation which affect your organisation and impact upon the activities of the personnel department.
Expand your contribution to the recruitment and selection process.
Understand the essential information and records which must be maintained by the department and identify areas for improvement within your current system.
Build stronger relationships with internal customers.
Communicate effectively with colleagues and internal customers and handle sensitive information with discretion.

Who Should Attend:

Suitable for personnel administrators, secretaries, HR administrators and assistants new to the position, or individuals who are looking to enhance their contribution to the HR department’s activities, processes and objectives.

Training Course Overview/Content:

The Importance of Your HR Role

Identifying the role of the personnel function
Where do you fit in?
Who are your customers/clients? - what do they expect?
Defining the knowledge, skills and aptitudes which lead to success
Personnel Records

Maintaining records, systems and libraries
Computerised personnel information systems
Security and confidentiality
Employee access to records
Absence recording and controlling
Employment Legislation

Clarifying employee rights
Maternity (SMP) and sickness (SSP) benefits/provisions
Equal opportunities and discrimination
Discipline and grievances
Dismissal procedures
Contributing to the Recruitment Process

The key stages of recruitment - dealing with agencies
Writing effective advertisements
Processing applications and short-listing candidates
IPD guidelines for successful interviewing
Contracts of Employment

Offers of employment and references
Implied and expressed terms
Contracts for part-time, temporary and casual staff
Termination of employment, notice periods and contractual rights - exit interview
Effective Face-to-face Communication

Interacting confidently and positively with others
Developing an assertive style
Dealing with difficult people
Listening and questioning effectively
Self-development and Goal Setting

Possible paths for career development