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Training Course Summary:

Too often appraisals become an adversarial meeting where the manager has difficulty getting their point across successfully and the appraisee becomes defensive and closed to change. As a result managers learn to loathe them and employees fear them. This course will give you a number of approaches and a wealth of techniques and tactics to ensure that the appraisals that you conduct are structured, productive and positive

Who Should Attend:

This is an essential course for line managers, senior managers and team leaders who struggle to obtain positive outcomes and changes in behaviour from an appraisal process. Also very useful for HR managers who wish to improve the output of their company’s appraisals

Training Course Overview/Content:

Setting clear objectives
• Selling the value of the appraisal process
• Clarifying roles and purpose
• Defining clear performance standards

Assessing and monitoring performance
• Setting clear and effective goals
• Delivering constructive feedback
• Managing performance

Developing individuals and team members
• Establishing training and coaching needs
• Appropriate motivational techniques
• Dealing with “difficult” appraisees

Communication skills
• Effective questioning techniques
• Summarizing to obtain agreement and buy-in
• Develop confidence and self-esteem

The skills to avoid the most common pitfalls of poor appraisals
• Competence in turning potential conflict into positive behavioural change
• Development of an appraisal approach that suits you, your people and your organisation