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Training Course Summary:

*PRICE BASED ON 2 PEOPLE ATTENDING AT A COST OF £395 PER PERSON WITH 6 WEEKS*

An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.

Who Should Attend:

Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.

Training Course Overview/Content:

A greater awareness of the customers and clients perspectives and needs
A better understanding of themselves; both strengths and improvement areas
An opportunity to gain more advanced customer care skills
The opportunity to work on improvement areas
An action plan for continuous improvement
Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 What makes for good customer care

10:30 - 11:00 Getting it Right - Building on your Good Practices

11:00 -11:15 Coffee Break

11:15 - 12:45 Developing your Customer Care skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Tracking and measuring satisfaction

16:30 Summary and Action Plans Agreed