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Training Course Summary:

This intensive two day course introduces the newly appointed manager to the fundamentals of the managerial role, it focuses on combining the essential skills of time management, people resource management, leadership skills and performance and change management. This course will provide you with a thorough grounding in the principles of managerial excellence.

By the end of this course you will be able to:

Recognise and avoid the common mistakes made by new managers.
Prioritise your time and delegate effectively.
Effectively plan and structure your own and your team’s priorities.
Maintain a highly motivated and effective team.
Manage performance and provide motivational objectives and constructive feedback.
Recognise the need for change within organisations.

Who Should Attend:

Suitable for managers new to the role or those about to be promoted into management who are seeking an introduction to management techniques.

Training Course Overview/Content:

The Qualities of a Successful Manager

Identifying the behaviours, skills and qualities of an effective manager
The five practices of successful 21st century managers
Establishing credibility
Setting goals for management development
The Effective Management of Time

Criteria for prioritising
Planning and scheduling your activities and those of the team
Managing time under pressure
Effective delegation to motivate and improve performance
Leading People and Building Teams

The key characteristics of high performing teams
The stages of team development
Motivating and developing team members
Developing the skills of your people
Keeping the team on track
Managing Performance

Setting SMART objectives and clear and motivational targets
Giving feedback and difficult messages
Managing conflict and understanding strategies to resolve it
Managing difficult situations
Managing people you used to work alongside
The Need for Change

Why organisations need to change
Levels and types of strategic change
Organisational culture and its impact on change
Forces for and against change
Leading your team through change

Personal Development

Preparing a personal action plan to support your return to the workplace