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Training Course Summary:

This programme is designed to explore, discuss and evaluate topical management issues, so that managers can plan practical solutions to their day-to-day problems and concerns. Participants are encouraged to envisage a situation where they as the manager, may not be the natural leader of their team. This programme provides managers with a complete toolkit that can be called on in years to come.

Who Should Attend:

Managers from any discipline who are preparing for, or already established in, a senior and strategic management position and who wish to learn, revise or develop new management techniques.

Training Course Overview/Content:

Introduction & Objectives

Differentiating between managing and leading
• The 3 great sins of managers
- Communication
- Delegation
- Providing support
• The 16 attributes of the leader
• Developing mental resilience

Earning respect
• Being more assertive
• Saying the way it is
• How do we gain respect?

Developing individuals through giving feedback
• DEL’s 4 styles of leadership
• The 7 classic golden rules of giving feedback
• True delegation through development of the participants

Performance management
• Monitoring performance
• The Coaching Model
• When to delegate

Leading and building a team
• “Trotters Independent Traders”
• The 7 classic team roles
• Strategically building the team

Empowering and motivating
• Delegating objectives rather than tasks
• The 3 classic motivation theories
• How to motivate people

Problem solving
• Problem analysis
• Practical techniques for problem resolution

Putting it all into practice
• Leadership attributes
• Case studies
• The Mastery ladder

Review of Programme