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Training Course Summary:

This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Release Management Practitioners course prepares delegates for the Practitioner Certificate in Release Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

On the third day of the course, the delegates sit a one-hour multiple choice and one-hour written examination. Successful delegates receive the ISEB IT Service Management Practitioner Certificate in Release Management.

Pre-Requisites:

This course is designed for practitioners already experienced in Release Management looking to achieve the Certificate for their own development and for those less experienced, wanting to learn more about Release Management.

Training Course Overview/Content:

Introduction

Goals, objectives and scope
Continuous Service Improvement
Planning to Implement
Basic Concepts

Release Policy
Definitive Software Library
Definitive Hardware Store
Types of Release
Roles and responsibilities

Skills
Interfaces
Release Management Process

Release Planning
Designing and developing
Building and configuring
Testing and acceptance
Rollout planning
Communication, preparation and training
Distribution and installation
Benefits, costs, problems
Key Performance Indicators and reporting
Standards
Tools

Change and Configuration
Build management
Software configuration
Distribution and auditing