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Training Course Summary:

Course Overview
The objectives of this one-day workshop style event are to analyse the ISEB Case Study, revisit exam tips, discuss any uncertainties course participants may have remaining in their minds relating to the syllabus, and practice formatting and answering previous exam questions.
Who Should Attend

Course participants who have attended the Service Support (SMISS) and Service Delivery (SMISD) Courses and who are due to sit the next scheduled ISEB Managers Certificate in IT Service Management Exam will benefit from this course.

What You Will Learn

Participants will benefit from:

Collective analysis of the relevant ISEB case study, providing familiarity prior to the ISEB exams
Practicing their approach and formatting of answers to questions by use of previous exam questions
Revisiting pertinent issues and topics from the ITIL as required

The event is largely participant driven, with reviews, discussions and input from course participants forming the major part of the day, facilitated by an experienced consultant. Course participants are encouraged to air any issues arising from the preceding courses and/or their own revision activities.



Pre-requisites



Individuals should hold the ISEB Foundation Certificate in IT Service Management, and have attended both the Service Management - IT Service Support and Service Management - IT Service Delivery courses.



Follow-up Courses

None.


Course Content


Introduction and discussion/revision of course participants weakest areas
Selective Service Management review
Service Delivery Mock Examination review
ISEB Case Study Analysis session
Exam tips
Previous ISEB exam questions session