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Training Course Summary:

In order to influence the thinking and behaviour of others, and persuade them to your way of thinking, you need to communicate confidently, build a relationship and remain assertive even when pressurised. This course is designed to enable you to be more confident, influential and persuasive at work through recognising the link between your communication skills and the impact they can achieve. This course also includes an introduction to negotiating with others, on a one-to-one basis.

By the end of this course you will be able to:

Communicate in a more persuasive manner with colleagues and individuals from outside your organisation.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
Communicate with increased confidence at meetings.
Become a more active listener.
Apply principles of negotiation to your day-to-day communication.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Identify your own preferred influencing style and use it to encourage people to change their behaviour willingly.

Who Should Attend:

Suitable for individuals who would benefit from an enhanced ability to persuade and influence in the workplace. This course is not designed for managers, who should instead attend ‘Influencing and Persuading for Managers - With an Introduction to Negotiation’, or those looking for commercial negotiation

Training Course Overview/Content:

Effective Communication Skills

Defining communication and the communication process
Your personal communication style - self-analysis/skills audit
Interpersonal Communication

Non-verbal communication and body language - using it to strengthen your position
Using your voice to advantage - tone, pace and style
Personal presentation - creating the right impression
Identifying and overcoming barriers to effective communication
Positive and Assertive Communication

Saying ''yes'' when you know you should be saying ''no''
Expressing your ideas in a direct and effective manner
Contributing at meetings and gaining cooperation from others
Using assertive and positive language
Persuasive and Influential Communication

Expressing your views, ideas and requests with confidence
Persuasive communication - gaining others'' agreement
Ensuring your communication is clear, concise and easily understood
Understanding and developing more active and effective listening
Enhancing your questioning skills
Difficult Situations - Communicating With Confidence

Creating a positive impression when dealing with senior colleagues
Communicating difficult or sensitive messages
Gaining cooperation from others and minimising conflict
An Introduction to Negotiation with Others

The negotiation process when working with others
Defining your personal style of negotiating
Pre-negotiation - preparation and planning
Setting your objectives and deciding your own limits of compromise
Analysing the other person's position
Concluding the negotiation in a positive and productive manner - gaining a ''win-win'' situation
Personal Development

Prepare a personal action plan to support your return to the workplace