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Training Course Summary:

Image and self-projection are two of the most important opportunities for creating a positive impact. Self-improvement in these areas will get you noticed by those who matter – both with your colleagues and customers. This programme identifies ways to improve confidence and self-esteem leading to improved relationships with others.

Who Should Attend:

Anyone who wants to project themselves positively in a variety of situations and help them feel more confident when dealing with people at all levels.

Training Course Overview/Content:

Introduction & Objectives

Build self-confidence and self-esteem
• Reflecting on your self image and projection
• Understanding the significance of inter-personal skills
• Assessing your style and image

First impressions count
• Improve first and lasting impressions with a positive self-image
• Using effective body language
• Using positive verbal skills
• Projecting confidence
• Powerful communications skills
• Effective questioning and active listening skills

Communicating your message effectively
• Assertive communication
• Making your point
• Displaying empathy

Projecting a powerful image
• Understanding how you project yourself
• Discover your true potential

Analysis of your behaviour
• Behaviour - Getting it in perspective
• The importance of integrity and congruence

Assertiveness
• Gaining confidence when dealing with people at all levels
• How to communicate assertively
• Dealing with criticism

Motivational Skills
• Self-motivation, setting goals for success
• Seek to motivate from the inside out
• Persuading and influencing while maintaining motivation