Back to Search Results

Training Course Summary:

This practical and comprehensive course covers all the basic skills in managing teams and in delivering tasks and projects. The course will enable delegates to make a smooth transition into their management role and ensure they can make a significant contribution from day one.

The course covers the key skills and techniques that are required at this level to ensure success in the role. It is a highly practical course which provides a toolkit of techniques to apply upon return to the workplace. In addition each delegate will receive one to one trainer feedback to help them plan how they will apply their learning back in the workplace.

To achieve the endorsed ILM Award each delegate will be assessed throughout the course and via a final group case study assignment which will take place on the final day of the course.


By the end of this course you will be able to:
• Identify the purpose and objectives of your role and the skills you must develop to be successful.
• Identify your management strengths and weaknesses to enable you to get the best from others.
• Set appropriate objectives for yourself and your team which support those of your organisation.
• Manage, motivate and support members of your team in a way which enables them to achieve optimum results.
• Take decisions, delegate work and coordinate team/department workflow in a manner which utilises team strengths to the full.
• Make confident decisions and resolve problems.
• Maintain a focus on the primary objective of the interview and appraisal processes.
• Be able to identify and address development needs.

Who Should Attend:

Suitable for first line managers, team leaders or supervisors moving into a more managerial role.

Training Course Overview/Content:

The Professional Manager
• You have the title - what does it really mean?
• The vital impact of new managers on organisational performance
• The changes required and the skills and knowledge you need
• Identifying your managerial qualities - recognising areas for development
• Linking your personal objectives to those of your organisation
• Setting clear and realistic targets for yourself and your team
• Gaining commitment from others


Building the Team
• Interview techniques - style of interview - one-to-one, board, panel, who should attend
• The dynamics of effective teams - defining individual team roles
• Building effective teams and recruiting team members
• Motivating team members to achieve results
• Keeping your team well informed - running productive meetings
• Styles of leadership - enhancing your leadership style
• Gaining and maintaining the respect of your colleagues
• Staff development - coaching styles and techniques


Managing Performance
• Reviewing the performance of your team members
• Dealing with consistently poor performance
• Discipline - maintaining positive working relationships
• Managing grievances - adopting effective procedures
• Giving and receiving positive and negative feedback
• Using interviewing and appraisal techniques


Effective Communication and Interpersonal Skills
• Delegation and the successful management of workloads
• Recognising and encouraging potential in others
• Adopting an appropriate behaviour style
• Differentiating aggressive, assertive and passive behaviour
• Assertive and confident communication - maintaining open and honest channels of communication


Problem Solving and Decision Making
• Handling people problems
• Encouraging others to use their initiative
• Participative problem solving
• Creating a personal development action plan