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Training Course Summary:

This programme leads to the Introductory Certificate in First Line Management awarded by The Institute of Leadership and Management (ILM). Participants should attend all workshops, write an assignment of 1000 words describing work undertaken using knowledge gained from the programme, complete 4 short segment reviews, normally of no more than 150 words and complete a Personal Development Record in the final session. There are 3 compulsory modules: Planning Change, Information for Decision Making and Problem Solving. A further 7 modules must be taken from a range of options – see below for examples and contact us for further information about how this programme may be adapted to meet your organisation’s needs.

Who Should Attend:

Those aspiring towards or already established in a management or supervisory role.

Training Course Overview/Content:

Introduction and Objectives

Induction
• The assessment process
• Resources available
• Roles and responsibilities
• Learning and study skills

Leadership
• Difference between leadership and management and range of leadership styles
• Leadership qualities and the sources of power
• How to build trust and respect within the team

Building the team
• Characteristics of groups and teams
• Stages of team development
• Roles within teams
• Building a balanced team to achieve objectives

Planning Change
• The principles of change management
• Methods of planning for change
• Use of Gantt charts, network planning as tools for planning change
• Human and financial factors
• Importance of communication throughout change

Time management
• How to set SMART goals
• Prioritising effectively
• Time logs
• Dealing with interruptions
• Application of simple planning and monitoring techniques

Problem Solving
• Simple ways to recognise, investigate and analyse problems
• Objective setting
• Creative problem solving techniques
• How to evaluate options
• Presenting an effective case
• Monitoring and reviewing techniques

Information for Decision Making
• Importance of adequate and relevant information for effective decision making
• Simple decision making models and their use

Selecting the Right Person
• Relative merits of internal and external applicants
• Use of job descriptions and personal specifications to shortlist applicants
• Designing searching questions
• Scoring and interviewing techniques
• Testing

Communication Process
• Importance of effective communication
• Overcoming barriers
• Stages of communication

Communications Media
• Different types of communication and the advantages and disadvantages of each
• Techniques of face-to-face, indirect and non-verbal communication
• Using feedback

Managing diversity
• Definition of diversity and its impact on the organisation
• Legislation as it affects employment
• Own organisation’s policies and procedures
• Consequences of non-compliance

Self development
• Identification of further development needs
• Development plans using SMART objectives
• Compiling learning logs and records of activities
• Methods to review and evaluate progress

Review of Programme