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Training Course Summary:

This intensive and practical course focuses on providing supervisors and first line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management. Awarded by the Institute of Leadership and Management, The Level 3 Award in First Line Management provides supervisors and first line managers with a recognised qualification that focuses on the core skills required for the new manager. The course, which is accredited by the ILM, can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace. In addition each delegate will receive one-to-one trainer feedback on the course, to help them plan how they will apply their learning back in the work-place.

Who Should Attend:

Suitable for those who are likely to become first line managers (team leaders or supervisors) or who are already in the role but have had little or no formal training.

Successful completion of the programme also entitles managers to ILM membership. THis is a huge benefit which can provide continued learning about management, networking opportunities and up to date information relevant for today's supervisors and managers.

Training Course Overview/Content:

Unit 1 - Induction - The ILM Programme

Welcome to the ILM programme
Certification and Assignment criteria
Introduction to report writing
Introduction to presentation skills
Unit 2 - The Art of Effective Leadership

The difference between leadership and management
The role of trust and respect in effective team leadership
Identifying your leadership style
Unit 3 - Building a Successful Team

The key characteristics of groups and teams
The stages of team development and the practical actions a manager can take
The dynamics of effective teams
Team roles
Building a balanced team to achieve SMART objectives
Unit 4 - The Communication Process

The importance of open communication
Communication using empathy and building effective relationships in the team
Keeping your team informed
Using Social / Behavioural styles effectively
Maintaining confidentiality
The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
Unit 5 - Motivation to Perform

The purpose and benefits of appraisals and performance reviews
Roles and responsibilities of individuals in appraisals and performance reviews
Conducting the appraisal interview
Providing feedback and motivation during performance reviews
Monitoring performance throughout the year
Unit 6 - Motivating to Achieve Results

Identifying what motivates people at work
The use of feedback to motivate team members
Recognising demotivation and taking appropriate action
Positive approaches to offset negative attitudes at work
Motivating people through delegation
Unit 7 - Giving and Receiving feedback

The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
Inviting and accepting feedback to improve your own performance
Unit 8 - Using Information to Make Decisions

The importance of adequate and relevant information for effective decision making
Using decision making models to aid problem solving at work
How to gather data
Unit 9 - Problem Solving Skills

Recognising the existence, nature and scope of the problem
Methods to analyse and evaluate problems
Presenting your case - providing facts and evidence
Brainstorming and creative thinking techniques
Calculate and use simple summary statistics
How to evaluate options
Effective decision making
Evaluate outcomes of problem solving activities
Handling people problems