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Training Course Summary:

Help Desk Support for IBM Lotus Notes 6
Overview
The aim of this three-day, instructor-led course is to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Who should attend:
This workshop is intended for Domino and Notes 6 users who support Notes end users.

Preparation for Attending Course:
Collect 10-20 frequently asked questions about Notes that your Help Desk organization has received and bring them to class.

Delegates will learn how to:
Manage Notes IDs.
Use Troubleshooting Resources.
Manage and Customise the User Environment.
Introduce Domino Security.
Manage Domino Databases.
Introduce Mail Routing.
Troubleshoot Notes Mail.
Set Up and Support Remote Notes Users.
Set Up and Troubleshoot Replication.
Support and Troubleshoot Calendaring and Scheduling.


Prerequisites:
Before attending this workshop, students must be or have:

Moving to IBM Lotus Notes 6 (ND150) [for New Users]

Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]

A minimum of three (3) months experience using Notes

Course outline
Introducing the Notes Infrastructure

Managing Notes IDs

Using Troubleshooting Resources

Managing and Customising the User Environment

Introducing Domino Security

Managing Domino Databases

Introducing Mail Routing

Troubleshooting Notes Mail

Setting Up and Supporting Remote Notes Users

Setting Up and Troubleshooting Replication

Supporting and Troubleshooting Calendaring and Scheduling