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Training Course Summary:

Facilitators help others to maximise their contribution by creating and managing the right environment for all available talents to be used. This one day course explores the skills and qualities required by effective facilitators.

By the end of this course you will be able to:

Define facilitation and review the role, responsibilities, skills and qualities of an effective facilitator.
Identify and acknowledge a range of facilitation styles and assess current skills against each style.
Enhance questioning skills to gather key information and make interventions which enable an effective group process.
Monitor group dynamics to achieve consensus and understand your own impact on the group.
Use more creative approaches to maintain energy and participation in a group.
Recognise and deal with conflict and differences within a group.

Who Should Attend:

Suitable managers and professionals from all sectors who facilitate groups or teams and who would benefit from developing their skills to achieve successful team/group outcomes

Training Course Overview/Content:

What is Facilitation?

Defining facilitation - the purpose and process of facilitation
The benefits of facilitation to others and to the business
Establishing the role of the facilitator
The skills and qualities of an effective facilitator

Structuring Facilitation

The stages of effective facilitation
Clarifying outcomes with the group
Assigning and understanding roles and responsibilities within the group
Tracking progress made by the group and individuals
Keeping control of time and action points

Communication Skills for Facilitators

Listening and questioning - picking up clues and signs from the group
Facilitating from a distance
Motivating and sustaining the group
Assertive control - re-focusing the group
Recognising when decisions need to be taken
The Dynamics of the Group

Understanding and observing group behaviour
Identifying participants needs and expectations
Ensuring engagement of all
Guiding the group to solutions and decisions
Managing Conflict

Differentiating between constructive and destructive criticism
Adopting positive techniques for handling conflict
Techniques for dealing with difficult people and groups