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Training Course Summary:

This programme is designed to help individuals communicate in a more positive and assertive manner. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. The programme also shows how to meet personal needs without having to compromise the needs of others.

Who Should Attend:

Anyone at any level – this programme will provide universal life skills.

Training Course Overview/Content:

Introduction & Objectives

The true nature of assertiveness
• Defining terms – what precisely is assertiveness?
• Breaking the myths and misconceptions

The benefits of communicating assertively
• How assertiveness impacts on relationships
• The negative impact of other approaches

Behaviour
• Behaviour - getting it in perspective
• The four behavioural options
• How our conditioning prevents us being assertive - the two “taboos”
• React or respond? - the distinctions

Rights and responsibilities
• An assertive “Bill of Rights”
• Two way street: Achieving a balance between rights and responsibilities

Assertive language
• How we communicate
• The vital importance of integrity and congruence
• Assertive tone and body language

Being responsive
• The power of active listening as an assertiveness tool
• Gaining empathy and understanding

Putting yourself forward
• Making requests and the psychology of asking for what we want
• Saying “no”
• Negative feelings assertion

Dealing with “difficult” people
• Dissolving aggression in others
• Handling put downs
• Remaining calm and in control

Giving and receiving feedback and criticism
• “Soft on the person, hard on the issue”
• Key do’s and don’ts on feedback and criticism
• Dealing with compliments

Review of Programme