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Training Course Summary:

This practical two day course will provide individuals with the essential skills and techniques to manage and motivate people to achieve high performance. The programme will enable participants to practise setting clear, motivating objectives and to give constructive feedback in a safe environment. Participants will also concentrate on the importance of developing teams and individuals as a way to enhance total company performance. Participants will participate in role-play scenarios to build confidence and reduce anxiety when faced with the ‘real thing’, receiving feedback from their peers and the trainer. They are also encouraged to bring with them examples of performance management challenges they are currently facing and experiences they wish to share with the group.

By the end of this course you will be able to:

Understand the link between effective performance management and business results.
Identify your role and responsibilities as an effective manager of performance.
Set and communicate appropriate performance standards and competencies.
Monitor and measure performance against goals and standards.
Hold clear, concise and impactful performance review discussions.
Identify and satisfy skills gaps.
Provide constructive and motivational feedback to improve individual performance.
Recognise opportunities and tools for the development of others.

Who Should Attend:

Those directly responsible for managing the day-to-day performance of others in the workplace.

Training Course Overview/Content:

The Value of Performance Management

Defining performance management - what it is and the reasons we do it
The benefits of effective performance management to the individual and the organisation
Common barriers to effective performance management in the workplace
The core roles and responsibilities of an effective performance manager - getting the best from others
Setting Clear Expectations and Objectives

Creating and communicating performance standards - ensuring the expectations are clear
Explaining and aligning the cascade of objectives throughout the business
Setting SMART individual and team objectives
Defining and agreeing standards of behavioural performance
Managing and Motivating for Individual Performance

Practical approaches for managing the differing performance types i.e. the peak performer, the developer, the new learner and the poor performer
Identifying your personal leadership and coaching style
Flexing your personal leadership style to get the most from the individual performer
The link between motivation and performance
Practical tips to motivate and increase performance in others - meeting the needs of the individual
Improving and Developing Performance

Identifying and closing performance and skills gaps
Planning and implementing opportunities for learning and development to develop performance in others
Praising and celebrating good performance
Practical coaching techniques as a means of developing the potential in others
Reviewing Performance

Monitoring and evaluating performance
Gathering performance data and evidence
Reviewing performance versus objectives and competencies
Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance
Encouraging self-appraisal and review
Communicating clearly - structuring review meetings
Managing Poor Performers

Identifying what constitutes poor performance
Providing constructive and timely feedback to improve performance
Handling difficult people in a fair and confident manner
Personal Development

Formulating an action plan