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Training Course Summary:

Participants will gain a practical overview of relevant legislation and best practice in dealing with grievance and discipline issues, learning how to handle difficult situations face to face.

Who Should Attend:

Any manager involved in dealing with employees’ disciplinary or grievance situations.

Training Course Overview/Content:

Introduction & Objectives

Relevant knowledge
• Understand how the legal framework affects discipline in the workplace
• Define what actions should be taken at differing levels of action
• Understand how grievances are initiated and how to deal with them

Practical skills’ awareness
• Recognise how to handle informal or formal disciplinary situations
• Understand fair reasons for dismissal
• Understand various levels of disciplinary and grievance actions
• Recognise the wider issues when making decisions
• Review measures in place to identify performance improvement and development needs

Reviewing effectiveness of current practices
• Discuss how current practice operates and its effectiveness
• Understand the importance of procedure and confidentiality
• Action planning for future developments back in the workplace

Best Practice
• Review policies and procedures to ensure best practice
• Identify how employees should be treated
• Recognise the rights of employees and employers
• Understand how organisational actions in dealing with people influence short and long term effectiveness
• Define the importance of documentation and consistency

Resources and information
• Understand the HR roles within the organisation and acknowledge when specialist support is required
• Recognise sources of advice and information
• Measure and evaluate the benefits of external support

Review of Programme