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Training Course Summary:

This course is about extending the range of tools you use in your organisation to develop individual performance; gaining an understanding of what approach to use and when to use it. The course separates coaching from mentoring, and provide practical tools to enable you to inspire, motivate and develop your people

What do I get out of it?
• The ability to define a range of tools for developing the performance of others and when to use them
• The skills to define and differentiate coaching and mentoring an their applications
• The confidence specify the role of a mentor in both formal schemes and informal mentoring situations
• The knowledge to use a planned input coaching style to develop specific skills in others

Who Should Attend:

Directors, managers and supervisors who are responsible for the performance of others. It will also be of great use to HR professionals seeking to foster coaching and mentoring skills within their organisation.

Training Course Overview/Content:

Development tools
The range of ways in which an organisation can foster improvement in individual performance
Coaching in the context of other performance development techniques
Mentoring
The background to mentoring and how it works
Who needs mentoring and who makes a good mentor?
Responsibilities and the scope of the mentoring role
Defining and developing the mentoring relationship
Coaching
Input and output coaching and their application
VESOS - a model for effective input coaching
GROW - a process for effective output coaching
Questioning and listening techniques
Handling difficult situations
Giving difficult and negative feedback effectively