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Training Course Summary:

This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect in the workplace.

This one day introductory level course introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and confident voicing of your views. You will learn how to achieve greater success and openness in your work based relationships. The course contains interactive sessions that will help you to develop your confidence in using more effective questioning and listening skills, and you will leave with a Personal Action Plan identifying the key changes to make.

By the end of this course you will be able to:

Communicate more effectively.
Gain new information through effective questioning techniques.
Pick up on hidden messages.
Actively listen for feelings as well as meaning.
Use techniques to check and build the understanding of others.
Increase your confidence when communicating face-to-face.

Pre-Requisites:

To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.

Who Should Attend:

Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences.

Training Course Overview/Content:

Effective Communication

Identifying and using different communication styles
Barriers to effective communication
Understanding the other person's perspective
The Impact of Poor Questioning and Listening

Creating confusion and misunderstanding
Losing new ideas and stifling creativity
Causing frustration and de-motivation
Good Questioning Skills

Understanding when and how to ask a question
Taking the time to question rather than answer
Using probing techniques to gather information
Good Listening Skills

Improving your concentration when listening
Learning how to listen for feelings
Demonstrating appreciation of the other person's point of view
Putting it into Practice

Communicating with confidence
What others say may not be what you hear
Creating a Personal Action Plan to communicate more effectively