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Training Course Summary:

The Cisco IPCC/ICM Deployment Methodology course teaches Cisco deployment methodology for the planning, design, and implementation phases of Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco best practices in the successful deployment of a Cisco IPCC/ICM solution. Students learn the deployment models, infrastructure and network requirements, and interoperability of the components of the IPCC/ICM solution.

Course Objectives

After completing this course the student should be able to:

Successfully plan, design, and implement Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0
Learn a methodology and process for deploying Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0, by using the best practice templates and tools
Navigate Cisco.com for reference documentation relative to IPCC/ICM implementation

Pre-Requisites:

IP Contact Center (IPCC), ICM Product Training (ICMPT), and ICM System Administrator (ICMSA) courses
Project Management Concepts and Methodology

Who Should Attend:

The class is intended for IPCC and ICM advanced technology program partners, autonomous system delivery teams, and sales engineers.

Training Course Overview/Content:

Workshop overview

Review IPCC/ICM solution

Review standard IPCC/ICM deployment models

Review product and price list overview for Cisco Enterprise Edition 5.0 products

Develop project plan tasks and deliverables and their dependencies

Gather customer requirements

Design IPCC/ICM network

Produce low-level design document

Present low-level design and project plan to customer

Produce detailed implementation and test plans

Manage implementation and testing activities