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Training Course Summary:

*Based on 2 people attending at £325 per person with 6 weeks notice*

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.

Who Should Attend:

Anyone who receives incoming calls and wants to maximise sales opportunities

Training Course Overview/Content:

20+ types of closing strategies
Greater confidence in handling objections positively
Understanding the customer's motivation
Overcoming customers' objections to the price
Individual sales issues discussed and resolved

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?

10:30 - 11:15 Incoming Calls - The Basics
(First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:15 - 11:30 Coffee Break

11:30 - 13:00 Closing The Sale
(Test Close Questions, Over 20 Types of Closes)

13:00 - 14:00 Lunch Break.

14:00 - 15:00 Task 2: What Type of Closer Are You?
(Personal Test)

15:00 - 16:30 Handling Objections
(Pre-handling Objections, Dealing with The Price Objection Effectively)

16:30 - 16:45 Summary & Action Plans Agreed