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Training Course Summary:

You, your organisation, your customers and your suppliers are all impacted by changing business goals. These goals influence how new applications are specified, developed and maintained. Already many tools and methods are used to help you reduce the application “time to market”.

Now the goal posts have moved on; the focus today is on creating business value.
- Value created by matching the applications and services to the complete business, service and IS development goals.
- Value that is harvested when applications are designed, built, maintained and enhanced with best practice methods, techniques, skills and tools.

It’s all about delivering and supporting the best solutions to meet the business goals.

Pre-Requisites:

We recommend that delegates have at least five years experience in IT with significant responsibilities for IS Planning, Applications development, Service Delivery and Business Support Issues.

Who Should Attend:

Application Managers, Senior Applications Developers, Business and Systems Analysts / Designers, IS Project Managers, Service Management Support and Delivery staff.
Other essential staff who are involved in the Relationship, Programme, Project, ICT Infrastructure and Consultancy roles required for a Service Application Life Cycle enabled organisation.

Training Course Overview/Content:

Application Management – An Overview
Integrating Application Management with ICT Infrastructure Management, ITIL Service Support and Delivery and other related areas; planning issues; options; COTS, etc.

Managing business value, aligning the strategy, business and organisational capabilities
Readiness assessment, delivery strategy, environment.

Requirements Phase
Functional and other requirements. Modelling techniques, validation and verification, key responsibilities and deliverables.

Design Phase
Process, checklist, frameworks, testing.

Build Phase
Non-functional aspects, design and coding conventions, development tools, application instrumentation, event handling, diagnostic hooks.

Deploy Phase
Readiness checklists. Deployment toolkit and route map, Deployment / Distribution strategies.

Operate Phase
Corrective maintenance, SLA, Operational excellence, benefits assessment, reporting and realisation.

Optimise Phase
Application reviews, triggers and questions.

Organising roles and functions
Typical goals and metrics, knowledge management, roles and skill sets.

Control Methods and Techniques
Quality management, definitions, indicators and measuring techniques

Qualifications:

This course prepares delegates for the ITIL® based ISEB Certificate in Application Management Essentials. This may be taken on the final afternoon of the course.