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Training Course Summary:

Stop being aggressive or submissive! Succeed in the business environment using practical skills.

Benefits:


Realise the benefits of assertive behaviour and how and when to be assertive
Understand how language and body language can be used to be more assertive
Deal with fear and how to give and receive feedback in a positive manner
Be more effective, positive and confident in the workplace

Who Should Attend:

Those who are currently either too aggressive or too submissive in their workplace, and need to be able to act in a more assertive manner. It is also excellent for those who are looking for new ways of effectively dealing with people who are being aggressive or submissive towards them.

Training Course Overview/Content:

Define assertiveness
Benefits of being assertive
Be assertive in the right situations
Understand different levels of assertiveness
Self-perception questionnaire
Submissive/aggressive behaviours, their definition and body language
The difference between submissive, aggressive and assertive behaviour
The six elements of assertiveness
Listen, understand, say what you think and feel
Be specific, stay relevant and achieve positive outcomes
Barriers to assertiveness
Recognise and deal with fear
Assertive techniques
Persuasion skills and coping with criticism
Action
What have you learned?
Apply learning to your own situation
Plan for realistic changes