Training Course Summary:

Recent Institute of Employment Studies research shows that secretaries are now supporting wider and more diverse teams and need to understand more about working styles and behaviours in order to support them more effectively.

This new one day course will cover working with and understanding different types of behaviours, how to get the most from others and how to collaborate and cooperate more effectively. The course will include psychometric testing to enable you to determine your own work preferences and how you can best adapt to the differing styles within your team.

Who Should Attend:

Administrators, Secretaries, PAs who support several Managers or a team and need to recognise and adapt to how different individuals work.

Training Course Overview/Content:

By the end of this course you will be able to:

Describe your personal style.
Identify how your preference impacts on others.
Recognise the preferences of the team you work alongside.
Adapt your style to work effectively with others.
Build rapport and effective working relationships.
Appreciate why people do the things they do.
Work and communicate to full potential.
What will it cover?
Increase Self-awareness - Looking at Your own Preference

Introduction to Myers Briggs Type Indicator
Identifying your best fit - how you prefer to work
Building on your strengths and developing your blind spots
Group Dynamics - Different Types and How They Impact a Team

Group dynamics - the make up of teams
The advantages/disadvantages of different styles
Recognise the Preferences of Your Team

Recognising the different types within the team
Understand why people do the things they do
How they like to communicate
How they take in information
How they make decisions
How they plan their time
Building Rapport and Effective Working Relationships

Identifying others’ strengths and limitations
Recognising areas where styles and preferences differ
Overcoming these differences and breaking down barriers
Getting the most from others - playing to your strengths - and theirs!
Working and Communicating to Full Potential

Adapting your style to suit others
Mirroring others - preferences to increase rapport and commitment
Providing information that will be accepted and understood
Agreeing methods of communication that fit best with the types in your team
Tips to make the team gel and work more efficiently