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Training Course Summary:

Understand and be understood

Course Objectives:
Understand your own personal communication style and how it impacts on those you are communicating with
Use your communication style to influence others and develop more effective relationships
Communicate effectively to 'gain the edge' and achieve your objectives
Know what skills are available to you, and how and when to use them

Who Should Attend:

If you are looking to achieve optimum results from work situations that involve other people, then improving your communication skills is for you. Also suitable for those who feel their communication skills are stilted or in some way deficient and would like to improve them.

Training Course Overview/Content:

Successful communication
The barriers to successful communication
The characteristics of an excellent communicator
Methods of communication
The essentials of communication
Develop listening skills and build rapport
Perception and the impact we make
Determine what skills are required and how to use them
Communication styles
Identify individual styles
Understand what these different styles mean
Adapt your style to that of others and different situations
How to use communication
Hints and tips on applying the skills developed on the course
Case studies of effective use of communication
Ensure the communication is relevant