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Training Course Summary:

This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks
typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express and Unified IP IVR
(Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and
creating Cisco scripts.

Pre-Requisites:

The knowledge and skills that a learner must have before attending
this course are as follows:

Internetworking Fundamentals
Basic IP telephony concepts
Cisco Unified Communication Manager deployments
Cisco IP Phones, Cisco IP Communicator
Contact Center Operations
Microsoft Windows 2000, 2003, XP
MS SQL 2000, MSDE Databases

Who Should Attend:

This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks
typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express and Unified IP IVR
(Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and
creating Cisco scripts.

Training Course Overview/Content:

At the end of the course delegates will be able to;-

Design and plan a Unified Contact Center Express and a Unified
IP IVR implementation

Install or discuss all CRS components, servers and clients

Configure all CRS components

Build workflow applications to exploit Unified IP IVR features and
capabilities


Build contact center workflows to exploit Unified Contact Center
Express features and capabilities

Deploy and use Agent and Supervisor Desktop software

Deploy Outbound Preview Dialer for Unified CCX v5.0

Troubleshoot installations and workflows

Qualifications:

642-162 IPCCX
This exam is required for the Cisco IP Contact Center Express
Specialist Certification