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Training Course Summary:

Are you new to supervising or managing a team?

• Would you like to be able to schedule resources more effectively?

• Do you need know how to motivate your team?

• Do meetings get hijacked or end in conflict rather than producing solutions with people responsible for putting them into action?

• Do you find yourself (or team members) missing deadlines?

• Are you constantly fire fighting rather than proactively planning for success?

If the answer is “YES” - this is the course for you!

Developing management abilities is key to the growth of both the individual and the company. It is imperative that new supervisors and managers acquire the foundation of relevant skills upon which to build their career.

You will acquire and develop new skills in motivation, communication and organisation; as a result you will feel more confident about managing a team, planning workloads and managing performance.

How will my company benefit?

Companies need managers to motivate and drive teams to get good results.
There is huge company benefit in terms of: work saved, time saved and decent employees retained, by good managers who know what they are doing and can motivate teams to accomplish what they have planned.

How will I benefit?

Being able to plan work for your team, motivate them to complete it to the best of their ability (and coach when their efforts do not match the requirements) are vital management skills.

If you can also manage your time, communicate with clarity and drive the team forward, then you will experience less stress and gain more recognition for what you do.

Pre-Requisites:

New supervisors or managers will receive the complete toolkit of skills they need from this course. Existing managers with little formal training will also benefit from experiencing the latest thinking and best practice.

Training Course Overview/Content:

Introduction & Welcome

You will meet other delegates in a similar position of responsibility to yourself.
An experienced, friendly trainer will ensure the course focuses on the particular skills you want to develop.

What is Leadership?

You will identify and discuss what makes a good leader, drawing on your own experience and identify the key elements of leading a team.
You will develop your leadership style and recognise that different scenarios require you to tailor your style, to meet the demands of the situation.
You will learn the difference between managing and leading a team.

Role of the Team Leader

We will look at the responsibilities, skills and qualities of a team leader. We will discuss the transition from a purely technical role to a supervisory role and the challenges that you will face.You will discuss what your team need from you and how these needs will be met.

Motivation

We will look at motivational theory and how it can be used to in a variety of ways to motivate others. We will look at factors that cause de-motivation and discuss how to deal with them. You will look at the different ways people are motivated and how to mobilise the whole team together. You practice motivating class colleagues and then create a motivation campaign for your team.

Manage Resources

You will learn how to define goals by agreeing objectives, constraints and assumptions and documenting these with terms of reference. You will then see how goals can be broken down into tasks and allocated to team members. We will then discuss various methods of working with others to monitor and control the completion of tasks to the right
standards by defining success criteria, managing expectations and change.

You learn how to estimate, plan and manage against your plan.

Progress Reporting

You look at what information is needed and the levels of accuracy required. You will also workshop who to communicate with and how often these reports are required.
You create an idea of what your progress report might look like.

Conflict Resolution & Escalation

We will look at what causes conflict and the various methods of dealing with it. You will explore how issues are escalated and what that means. We also look at how to deal with discipline and what the various stages of formal discipline are.
You share experiences of conflict with the group and try out other solutions that you may not have considered.

Manage Meetings

The session starts off with everyone discussing meetings and what makes them fail / waste time. We then look at the roles of chairperson/members, including effective agendas, ways to agree actions/gain decisions, take minutes, along with general guidelines for how to make meetings more productive.
You will practice participating in meetings and joining in the feedback to learn how to make meetings more effective and your voice heard whilst actively listening to others.

Analytical Problem Solving and Decision Making

We will look at how to identify a problem and then attack the cause rather than symptoms of the problem. We look at constraints, authority and assumptions. You will explore a number of ways of getting creative in designing solutions and finally how to decide on your action and communicate the solution of the problem.
You practice recognising problems and coming up with creative solutions to them.

Staff Development & Coaching

You will look at the need for staff development, how to measure performance and run an appraisal. We will discuss learning styles and the reason and practice of delegating.
You look at performance measures you might use in your teams and start planning for appraisals with them.

Stress Awareness

What is stress? You will discuss what causes stress, how you can recognise your own stress and symptoms of stress in people within your team. You will explore some simple methods which will help you to manage your own stress and stress in members of your team.

Great Presentations

We will develop the skills to enable you create a grea