Back to Search Results

Training Course Summary:

The ever evolving business environment requires secretaries and administrators to support increasing numbers of managers and teams of people. Overcome the unique difficulties that supporting a team can present on a day-to-day basis.

Course Objectives:
Understand your role and the attributes of a good team player, identify a strategy for agreeing the boundaries of your role
Assess your priorities to improve productivity
Handle conflicts through negotiation
Keep track of tasks and manage your daily workload to ensure deadlines are met

Who Should Attend:

It is suitable for both experienced secretaries and administrators whose role has changed. And those who are new to the role of acting as a secretary to a team.

Training Course Overview/Content:

The role of the team secretary
Defining the nature of the role and teamwork
Setting the boundaries
Identifying the challenges
Handling conflict
Understanding conflict
Question skills
Negotiating an outcome
Managing time
Setting goals and objectives
Planning
Meeting deadlines
Agreeing priorities
Systems and procedures
Managing paperwork - storage and retrieval
Keeping track of tasks and outstanding actions
Using technology to help