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Training Course Summary:

Providing a professional supporting role to a team requires excellent time management, planning and prioritisation skills in order to support different roles and conflicting needs.

This dynamic course develops skills in team working, communications and project management so that you can contribute and support your team and manage multiple demands confidently.

By the end of this course you will be able to:

Define your role and what is required of you more clearly.
Build rapport and effective working relationships.
Raise your profile at meetings or briefings by participating effectively.
Increase your position of influence within the workplace.
Achieve objectives by using time effectively and increase others’ confidence in you by adopting proactive work routines.
Produce professional minutes and help ensure effective meetings.
Return to the workplace with increased self-confidence.

Who Should Attend:

Suitable for administrators, PAs and assistants who are administratively competent but are looking to expand their skills and abilities to fully support several managers or a team and who have to respond rapidly to the demands of individual team members with differing needs.

Training Course Overview/Content:

Understanding Your Responsibilities

What is required of you to support the team effectively?
Establishing your contribution to the overall success of the team
Defining the aims and objectives of those you support
The five core skills for successful team administrators/assistants
Effective Team Working

The benefits and dynamics of effective teams
Team roles - identifying and working with the strengths and weaknesses of others
Your position within the team - how do others see you?
Contributing to Meetings and Team Briefings

Developing a persuasive communication style
How to contribute positively in meetings
Non-verbal behaviour - what are we ‘saying’ through our body language?
The importance of listening and questioning techniques
Agendas and Minutes

Creating the agenda - collecting everyone’s agenda points
Minute taking without the worry - the do’s and don’ts
Producing professional minutes
Supporting the Demands of the Team

Analysing your current use of time
Juggling priorities and personalities to achieve objectives
Increasing others’ confidence in you as a shared resource
Negotiating with others to achieve win-win situations
Tips to reduce stress in the work environment
Personal Development

An action plan to implement and monitor your progress