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Training Course Summary:

Effective international managers need to excel in the face of intensifying world competition This two day residential course enables managers and leaders to better understand their leadership behaviours when managing internationally. The course will employ 360 degree feedback which will form the basis of the two days and includes a one-to-one coaching session from a facilitator. For this reason all delegates will be expected to have arranged for the completion of the 360 degree feedback prior to attendance on the course, the results of which will then provide the basis for their further development.

By the end of this course you will be able to:

Work more effectively with international colleagues.
Adapt your communication, leadership and management style to recognise cultural diversity.
Identify your areas of strength as a global leader and develop actions to address weaknesses.
Develop flexibility in your management style to address cultural differences.
Identify how to best manage remote/virtual teams.

Who Should Attend:

Suitable for middle and senior managers with international management responsibilities. The course is aimed at developing the knowledge and skills required to work effectively in an international environment.

Training Course Overview/Content:

Working in an International Environment and Managing


Cultural Diversity

The challenges of working internationally
Diversity, devolved power and dispersed people - how to turn these challenges into advantages
How does national culture affect different working styles?
Different values in different cultures
Methods of working across cultures: perception of time, structure and planning
Understanding the impact of diversity and harnessing its strengths

Effective International Communication

International communication across barriers such as time zones
Criteria for evaluating differences in communication styles
Exploring different meeting styles
Developing relationships and cooperation

International Leadership


Seizes opportunities to create a compelling vision
Empower others- creating a sense of ownership
Inspires and energises others to act
Understands the impact of culture on management styles and practices
Managing Performance in an International Context


Set performance milestones and hold people accountable
Motivating your staff: identifying values and managing expectations
Give effective constructive feedback in an ongoing manner
Encourage constructive conflict
See diversity of team members as an advantage
Cross-cultural negotiations: understanding priorities and adapting your negotiation style
Emotional Intelligence as an International Manager


Identify the skills and qualities of emotionally intelligent managers and leaders
Recognise own behaviours and the effect they have on others
Inspire trust in others
Seek ongoing feedback on your behaviours and their impact on others

Personal Development


Prepare a personal action plan to support your return to the workplace