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Training Course Summary:

Increase the productivity of training by supporting it with efficient and effective systems and procedures.

Who Should Attend:

Training administrators and organisers - whether internal or through external suppliers.

Training Course Overview/Content:

Support the reputation of training through efficient administration
Build your checklist of actions related to training events
Anticipate and plan to meet customer needs
Handle enquiries effectively, both face-to-face and on the telephone
Know how to continuously review training facilities and improve when necessary
Learn the dynamics of training courses and avoid possible dilemmas
Understand what your department / organisation offers and promote the benefits to customers
Use tried and tested methods for effective training evaluation, including the Kirkpatrick model
Refresh your communication and organisational skills