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Training Course Summary:

The roles and responsibilities of office professionals have moved closer to those of their managers, resulting in new challenges, the adoption of some managerial tasks and increased career opportunities. This comprehensive two day workshop focuses on developing and practising the management and business skills required to enable office professionals to be successful on behalf of their managers and accept new challenges with confidence.

By the end of this course you will be able to:

Raise your profile within the management team, gaining greater support, recognition and respect for your ideas and contribution.
Confidently represent your manager and contribute to meetings.
Further your contribution and gain greater satisfaction by understanding the dynamics of organisations.
Plan, prepare, write and analyse with greater confidence.
Make confident decisions and solve problems.

Who Should Attend:

Suitable for experienced office professionals, executive PAs, senior administrators and team leaders looking to increase their business awareness and management skills in order to confidently take on managerial tasks and enhance their contribution to the organisation.

Training Course Overview/Content:

Raising Your Profile and Increasing Your Contribution to the Organisation

Enhancing your credibility and personal profile
Overcoming barriers to personal advancement
Accepting new responsibilities and challenges with confidence
Preparing to Speak in Front of Others

Planning to meet the needs of your audience
Preparing and presenting information at meetings and briefings
Representing your manager at meeting
Commercial Awareness

Introduction to strategy
The key principles of change management
Forces for and against change
Effective Writing Skills

Acknowledging differences in the use of grammar
Simple structuring
Analyse and summarise business documentation
Problem Solving and Decision Making

Recognising the existence, nature and scope of the problem
Methods to analyse problems
Evaluating the possible options
Using decision making models to aid problem solving at work
Personal Development

Formulating an action plan