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Training Course Summary:

This programme is designed to provide guidelines and essential skills to help participants conduct productive meetings. Particular emphasis is placed on the skills of managing conversations to promote successful outcomes.

Who Should Attend:

Anyone who leads or participates in formal or informal meetings and wishes to make them more productive and successful.

Training Course Overview/Content:

Introduction & Objectives

Programme Objectives
• Common problems associated with meetings
• Core responsibilities of Chair
• Responsibilities of participants

Preparing for the meeting
• Identifying goals
• Constructing an agenda
• Visual aids and documentation
• Allocating time and action responsibilities

The skills of chairing
• Understanding group development
• Task leader or process director?
• Managing each item
Conversation - the heart of the meeting
• The dynamics of conversation
• Dialogue or debate?
• The skills of listening
• Improving the meeting’s thinking
• Dealing with difficult situations and conflict

Participating well
• The importance of preparation
• Making your case
• Contributing and helping others to contribute

Concluding the meeting
• Minute taking actions and follow-up

Review of Programme